Product · A $560M subscription business
Centralized intake and prioritization across 75+ properties
Digital Ops Process
Problem
Requests came from every property with no shared intake or prioritization.
Approach
Documented an intake-to-monitoring process that framed roadmap prioritization.
Result
Centralized intake and prioritization across 75+ properties.
What I did
- Defined intake, triage, and monitoring steps
- Built a shared prioritization framework
- Rolled out the process across 75+ properties
The work
The next step
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