Conversion · An $8.56B subscription business

Increased conversion, reduced churn and plan changes

Choose Flow

Problem

The choose flow blurred the differences between streaming and satellite, driving downstream churn.

Approach

Simplified price and package selection with graphics and tables.

Result

Increased conversion with reduced churn and plan changes.

What I did

  • Redesigned the choose flow around one clear decision
  • Added graphics clarifying streaming versus satellite
  • Instrumented downstream churn and plan change rates

The work

Streaming and car subscription choice on desktop and mobile
Portfolio screenshot. Identifying details concealed.
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