Subscription · Lee Enterprises
50%+ increase in online saves
Click to Cancel
Problem
Retention was slipping and the cancel flow had to meet FTC and Visa requirements without inflating churn.
Approach
Designed a compliant, streamlined cancel flow with standardized save offers across 75+ properties.
Result
50%+ increase in online saves while meeting FTC and Visa requirements.
What I did
- Mapped compliance requirements to the existing flow
- Standardized save offers and messaging
- Instrumented the funnel and defined save-rate KPIs
The next step
Let's find the revenue you're missing.
A 30-minute call. No pitch. We find your single biggest growth leak and you leave with something useful either way.
Book a Strategy CallConfidential. For operators at $10M–$500M businesses.
A focused first conversation
Bring the business problem, the available evidence, and the decision that cannot wait. Leave with a clearer next move.